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Customer Service Callback Queues

It became law on May 26, 2026.

FL HB 1031 · House Bill · 2026

Stage
Became law
Started in
House
Sponsors
+11
Latest action
May 26, 2026

What it does

Customer Service Callback Queues; Defines "callback queue"; establishes pilot program to require the Department of Commerce to use a callback queue for returning certain calls; requires calls to be returned in specified manner and timeframe; requires the department to report specified information to the Legislature by a certain date.

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Where it stands

This bill passed and is now law.

  1. Introduced (Done)

  2. Committee (Done)

  3. Floor (Done)

  4. Law (Done)

    May 26, 2026

What moved

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Who is involved

Sponsors

The lawmakers who put their names on it, lead sponsors first.

In the news

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Where it goes next

It is law in Florida. What happens now is up to the agency that carries it out, the courts, and the place itself.

Work with this bill

Customer Service Callback Queues | 52