CalFresh: customer service standards: performance goals.

Existing federal law provides for the federal Supplemental Nutrition Assistance Program (SNAP) , known in California as CalFresh, formerly the Food Stamp Program, under which supplemental nutrition assistance benefits allocated to the state by the federal government are distributed to eligible individuals by each county. Existing law requires the State Department of Social Services to establish and maintain a plan, known as the County Administrative Cost Control Plan, whereby costs for county administration of CalFresh are effectively controlled within the amounts annually appropriated for that administration, and whereby standards and performance criteria are established and are required…